Your Information. Your Rights. Our Responsibilities.
This Privacy Policy describes how Millennium Sleep Lab, LLC collects, uses, discloses, and protects personal information and health information. It also explains certain rights you may have regarding your information. Please review it carefully.
Privacy Policy
Millennium Sleep Lab, LLC (“Millennium Sleep Lab,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, submit information through our forms, communicate with us, receive home sleep testing services, or otherwise interact with us.
This Privacy Policy also describes certain rights you may have regarding your health information and how medical information about you may be used and disclosed.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information, health information, and service-related information that you voluntarily provide to us or that is collected through your use of our website and services.
We may collect personal information that you voluntarily provide to us when you:
- Complete a form on our website
- Contact us by phone, email, text message, or through our website
- Request information about our products or services
- Register for or participate in our programs, services, testing, events, or communications
- Submit patient, provider, practice, billing, insurance, or account information
- Request or receive home sleep testing services
- Submit information related to telemedicine, sleep testing, insurance verification, billing, or provider coordination
- Otherwise communicate or interact with us
The information we collect may include, but is not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Insurance information
- Primary care provider information
- Patient, provider, dental practice, physician, hospital, VA provider, or business information
- Account or login information
- Billing, insurance, payment, or claim-related information
- Sleep testing, device, diagnosis, treatment, or health-related information
- Service request details
- Communication preferences
- Any other information you choose to provide
We may also collect certain information automatically when you visit our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, date and time of visit, and other website usage information.
2. How We Use Your Information
We use information to provide services, communicate with you, support care coordination, operate our business, and comply with applicable requirements.
We may use the information we collect to:
- Provide, operate, and maintain our website and services
- Respond to your inquiries, requests, or communications
- Process registrations, orders, payments, insurance-related requests, or service requests
- Manage accounts, records, provider relationships, patient relationships, and customer relationships
- Coordinate home sleep testing services, device shipping, patient education, telemedicine support, insurance verification, insurance billing, documentation, clinical service support, and related business operations
- Communicate with patients, physicians, dentists, hospitals, VA providers, insurance carriers, and other authorized parties involved in services
- Send administrative, transactional, or service-related communications
- Send marketing, promotional, or educational communications where permitted
- Improve our website, services, communications, and user experience
- Analyze website traffic, trends, and usage
- Protect against fraud, unauthorized access, misuse, or security incidents
- Comply with legal, regulatory, contractual, carrier, messaging platform, insurance, healthcare, or business obligations
- Enforce our terms, agreements, and policies
3. Text Messaging and SMS Communications
If you opt in to receive text messages from us, we may use SMS or MMS messaging to communicate with you about our services.
If you provide your mobile phone number and opt in to receive text messages from Millennium Sleep Lab, we may send you SMS or MMS messages related to our services, including appointment reminders, account updates, service notifications, customer support messages, home sleep testing updates, device instructions, billing or insurance-related updates, promotional messages, or other communications you have agreed to receive.
Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, STOPALL, REVOKE, or OPTOUT to any message we send. You may request assistance by replying HELP or by contacting us directly.
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Mobile information and messaging consent may be shared only with service providers, such as messaging platforms and technology vendors, as necessary to deliver and support our text messaging services on our behalf.
4. SMS Data Use and Consent Records
We may maintain SMS consent records to document compliance and manage communication preferences.
We may collect and maintain records of your SMS consent, including the phone number provided, the date and time of opt-in, the method of opt-in, the language presented at the time of consent, and records of opt-out requests.
We use this information to document compliance, manage communication preferences, send authorized text messages, and honor opt-out requests.
SMS consent records are retained as reasonably necessary to comply with legal, regulatory, carrier, and messaging platform requirements.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand website usage.
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, personalize your experience, analyze website traffic, and understand how visitors interact with our website.
Cookies may help us:
- Remember user preferences
- Improve website performance
- Understand visitor behavior
- Monitor website traffic and usage
- Support marketing or advertising efforts, where applicable
You may disable cookies through your browser settings. However, disabling cookies may affect the functionality or availability of certain website features.
6. Analytics
We may use analytics tools to evaluate website performance and improve our services.
We may use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website.
These tools may collect information such as pages visited, time spent on pages, links clicked, browser type, device type, and general location information. This information is used to evaluate website performance and improve our services.
7. How We Share Your Information
We may share information when necessary to operate our business, provide services, coordinate care, comply with legal obligations, or protect our rights.
We do not sell personal information in the ordinary sense of the word.
We may share personal information with service providers, vendors, contractors, affiliated companies, business partners, professional advisors, healthcare partners, sleep physicians, referring providers, insurance-related partners, government agencies, regulators, courts, or other parties where reasonably necessary to operate our business, provide our services, coordinate care or service support, comply with legal obligations, protect our rights, or complete a business transaction.
However, notwithstanding the above, mobile phone numbers, SMS opt-in data, and text messaging consent will not be shared, sold, rented, transferred, or disclosed to third parties, affiliates, or lead generators for their own marketing or promotional purposes.
We may disclose information when required or permitted by law, including to comply with subpoenas, court orders, legal processes, regulatory requirements, carrier requirements, messaging platform requirements, insurance requirements, healthcare requirements, or government requests.
We may also disclose information when we believe it is necessary to protect our rights, property, safety, users, customers, providers, patients, partners, or others.
8. Health Information and HIPAA Rights
When it comes to your health information, you may have certain rights.
Get an electronic or paper copy of your medical record
You may ask to see or receive an electronic or paper copy of your medical record and other health information we maintain about you. We will provide access as required by applicable law.
Ask us to correct your medical record
You may ask us to correct health information about you that you believe is incorrect or incomplete. We may say “no” to your request, but we will tell you why in writing within the timeframe required by law.
Request confidential communications
You may ask us to contact you in a specific way, such as by home phone, office phone, mobile phone, email, or mail sent to a different address. We will agree to reasonable requests.
Ask us to limit what we use or share
You may ask us not to use or share certain health information for treatment, payment, or healthcare operations. We are not required to agree to every request and may say “no” if the request would affect your care.
Limit sharing with your health insurer when paid out-of-pocket
If you pay for a healthcare item or service out-of-pocket in full, you may ask us not to share that information with your health insurer for payment or healthcare operations. We will agree unless a law requires us to share that information.
Get a list of those with whom we have shared information
You may ask for a list, also known as an accounting, of certain disclosures of your health information for the six years prior to your request. We will provide one accounting per year for free and may charge a reasonable, cost-based fee for additional requests.
Get a paper copy of this notice
You may ask for a paper copy of this Privacy Policy or any applicable privacy notice at any time, even if you previously agreed to receive it electronically.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your health information. We will verify that the person has authority to act for you before taking action.
File a complaint if you feel your rights are violated
You may file a complaint if you believe your privacy rights have been violated by contacting us using the information listed below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
9. Your Choices Regarding Health Information
For certain health information, you may tell us your choices about what we share.
You may tell us whether to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Contact you for fundraising efforts, if applicable
If you are unable to tell us your preference, such as if you are unconscious or otherwise unavailable, we may share your information if we believe it is in your best interest or when needed to lessen a serious and imminent threat to health or safety.
We will not use or share your health information for marketing purposes, sell your health information, or share most psychotherapy notes unless you give us written permission, except where permitted or required by law.
10. Uses and Disclosures of Health Information
We may use or share your health information for treatment, payment, healthcare operations, and other purposes permitted or required by law.
We may use or share your health information in the following ways:
- To treat you and coordinate services with professionals involved in your care
- To run our organization, improve services, manage testing, support patient care, and contact you when necessary
- To bill for services and obtain payment from health plans, insurance carriers, or other responsible entities
- To support home sleep testing, device shipping, patient education, scoring, diagnosis, reporting, and provider coordination
- To comply with state and federal laws
- To help with public health and safety issues, including preventing disease, reporting adverse events, reporting suspected abuse or neglect, and preventing or reducing serious threats to health or safety
- To conduct health research when permitted by law
- To respond to organ and tissue donation requests
- To work with a coroner, medical examiner, or funeral director when permitted by law
- To address workers’ compensation, law enforcement, health oversight, military, national security, or other government requests
- To respond to lawsuits, court orders, administrative orders, subpoenas, or other legal actions
11. Our Responsibilities
We are required to protect health information when applicable and follow applicable privacy practices.
We are required by law to maintain the privacy and security of protected health information when applicable.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your protected health information, as required by law.
We must follow the duties and privacy practices described in this Privacy Policy and any applicable privacy notice.
We will not use or share your information other than as described here unless you tell us we can in writing. If you give us written permission, you may change your mind at any time by letting us know in writing.
12. Third-Party Websites
Our website may link to third-party websites or services that operate independently from us.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Data Security
We use reasonable safeguards designed to protect personal information and health information.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and health information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
14. Data Retention
We retain information as reasonably necessary for service, business, legal, compliance, and recordkeeping purposes.
We retain personal information and health information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may retain information to comply with legal obligations, resolve disputes, enforce agreements, maintain business records, prevent fraud, honor opt-out requests, and protect our rights.
15. Your Choices
You may have choices about how we contact you and how certain personal information is handled.
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal limitations.
You may opt out of marketing emails by using the unsubscribe link included in our email communications.
You may opt out of SMS communications by replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, STOPALL, REVOKE, or OPTOUT to any text message from us.
Please note that even if you opt out of marketing communications, we may still send transactional, administrative, legal, healthcare-related, billing-related, insurance-related, or service-related communications where permitted.
16. Children’s Privacy
Our website and services are not intended for children under the age of 13.
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will revise the “Last Updated” date above.
Changes will apply to all information we maintain about you, and the updated Privacy Policy will be available on our website.
Your continued use of our website or services after any changes means you acknowledge the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy, your health information, or how your information is handled, please contact us.
Millennium Sleep Lab, LLC
10820 Sunset Office Dr.
Suite 130
St. Louis, MO 63127
Website: https://millenniumsleeplab.com
Email: info@millenniumsleeplab.com
Phone: 877-933-9470
Last Updated: June 18, 2026